Since the Microsoft Dynamics CRM Online 2016 update, there is the opportunity to get an insight into the customer experience so that you can adjust your customer communication accordingly. Thus, you will be able to actively respond to customer feedback, depending on how your survey responses will fall out. Have you considered installing this solution? If you are still hesitating or have not heard of Voice of the Customer yet, here is a quick summary of the key features.
For some time, Microsoft has provided the ability to deploy a portal within companies that have at least 5 Microsoft Dynamics 365 licenses. This is natively integrated into your Dynamics 365 instance and provides a variety of means to customize your website to suit your needs. We would like to illustrate the added value of this Dynamics 365 extension in this article.
Yet again Microsoft was able to be recognized as one of the Leader in the CRM Customer Engagement area in the newest Gartner Report. This is already the fifth time in a row that Microsoft could position their Dynamics 365 Customer Engagement in the leading area of the “Magic Quadrant”.
Microsoft continues to succeed in unlocking parts of what used to be a developer-only world for less-advanced consultants. PowerApps would be a great example of how to simplify developer work. With the virtual entity released since version 9.0, it is now possible to further reduce efforts in projects.
The Advanced Search has been updated with the Release of the 9.0 Version of Microsoft Dynamics 365 and there are now new ways to summarize and analize your Data.