Microsoft's Project Service Automation Tool (PSA) provides enterprises with the ability to plan projects optimally and to counteract risks at an early stage. A structured business process in combination with a project-oriented organization gives the highest efficiency in the field of project controlling.
PSA supports us in the following areas:
Building trustworthy customer relationships by developing credibility and increasing customer trust with a predictable, customer-oriented commitment model to deliver consistently valuable, successful projects.
Provide consultants with a collaborative experience that enables transparency across all aspects of the organization and enables us to deliver relevant competencies and project productivity for each customer interaction.
Priorities, innovations and investments in service offerings based on real-world knowledge, which anticipate fast changing branch trends, customer needs, technology and service.
PSA and similar systems achieve on average a 10% higher success rate in critical factors such as sales performance, resource utilization, profitability and punctual project delivery.
Together with Microsoft Operations, time and expenditure reports of individual project members, are automatically forwarded to Accounting, HR and other Accounting systems. PSA is an end-to-end solution with a single system of customer retention for sales, resource, delivery, and billing.
Planning of employees
PSA allows us to create accurate resource scheduling extreme precisely. In this way, we can optimally assign our available employees to projects and measure the project progress.
Project planning is carried out in collaboration with the project manager and salesmanager, which define the effort, costs and value of the project.
A project is divided into various tasks called the Work Breakdown Structure. For each work breakdown module, the estimated effort and the required resource (developer, consultant, architect, etc.) are specified.
If you have inserted all the necessary information for the upcoming project, you will get the project team. PSA calculates the desired team from the estimated effort and resources.
Now we have only to link these sites to our resources. This is where Azure Machine Learning comes into play.
Azure Machine Learning recommends the best resources based on skills and availability. It also predicts the allocation of resources and demand.
Involvement of employees
Employees can also apply for projects through their own resources, using an application.
Synchronization of Dynamics 365 and Outlook
Projects are synchronized into the Outlook calendar and automatically imported into Dynamics 365 Time Entries, which saves our employees the effort to enter their working hours manually.