Microsoft Application Managed Services (AMS)
for digitisation and operations
Digitisation in line with your corporate strategy. Agile and comprehensive. From delivery, to digital roadmaps, to operations and support.
Microsoft Application Managed Services (AMS)
for digitalisation and operation
What areApplication Management Services(AMS)? AMS basically outsources the task of ongoing support for your business applications to an external provider who specialises in the technology and related business domains.
The "Microsoft Business Applications Ecosystem" (BASE) and today's IT landscape, incl. connected systems, is more complex than ever and maintenance costs continue to rise. INKUBIT's specialists can help companies overcome these challenges to improve process quality and business efficiency and transparency through digitalisation and achieve better long-term business results.
We offer flexible models that enable organisations to tailor Application Managed Services (AMS) to their exact IT and business objectives. We offer a full service suite of services including digital resource planning, effectiveness measurement, information management and systems integration. This capability is underpinned by our managed service consulting function, which helps our customers select the optimal managed service model and successfully transition to the target state.
Our AMS services:
- Comprehensive Microsoft Cloud Ecosystem competencies from consulting, strategy to implementation and maintenance
- Consulting & Project Management
- Building IT programmes and long-term digital strategies
- System Maintenance & Operation
- Application changes
- AMS Support Process
- Bug fixes and monitoring
- User requests
- Further developments
- Documentation
- Training & Education
- Work start-up process &
Team Ramp-Up Phase - Establishment of efficient communication channels
Expert knowledge directly in your company
Expert knowledge is brought directly into the company, no costly and long-term team building necessary
IT Strategy & Programme Management
The IT strategy must be holistically aligned with the corporate strategy. Our AMS team provides solutions and helps to significantly increase the digital maturity level in the company.
Operations & Agile System Development
From operations to software updates and system development in agile methods like Scrum. In the AMS model, we enable a fully comprehensive approach.
Success factors of Microsoft Dynamics 365 and BI projects
Through a methodical approach and structuring of projects into different project phases, we build on a framework for delivering projects within the Microsoft Business Applications Ecosystem.
Microsoft Business Applications Ecosystem (BASE)
Microsoft as an ecosystem for your business applications
Microsoft Business Applications Solutions Ecosystem (BASE) is the world's leading ecosystem for intelligent business solutions. It includes various business applications based on Microsoft technologies (including Microsoft 365, Dynamics 365, Microsoft Business Intelligence, Power BI, Azure, etc.) and a wide range of technological solutions to fully drive the digitalisation of your company. Furthermore, the entire Microsoft 365 package, the business social media platform LinkedIn, and the Microsoft Power Platform with the tools Power BI, Power Apps and Power Automate, can be subsumed under the term Microsoft BASE. All of this is based on the Common Data Service or DataVerse, a database under which all applications, tools and modules can be networked with each other in terms of data technology.
Finally, it also covers the Azure Services.
IT Programme Management
Programme management is an organisational function that oversees a group of individual projects linked by a common organisational goal or scope. This programmatic grouping of multiple projects provides synergies, consistent management and greater visibility to stakeholders than individually managed projects.
We support the strategic alignment of IT programmes along your corporate strategy and finally implement the individual projects with our development teams.
IT operations and service level agreements (SLAs)
Our teams ensure that your IT systems are protected against outages and data theft. We know how to support existing requests and critical reporting requirements under time pressure. Our SLA model ensures that key requests are properly addressed and solutions are delivered on time. We consider two main aspects as SLA drivers:'service type' and'priority'. We fully deliver support processes and requests, from 1st level support to 3rd level support.
Technological focus in the Microsoft Technology Spectrum (BASE)
Our technological focus is on the business applications and SaaS solutions of the Microsoft Business Applications Solutions Ecosystem (BASE).
Dynamics 365
- Sales
- Customer Service
- Project Operations
- HR management
- Marketing
- field service
Microsoft 365
- Licences through the INKUBIT ProLiz® licence model
- Word
- Excel
- PowerPoint
- Teams
- SharePoint
- OneNote
- Outlook
- Tenant Organization
Power Platform Customisations & Development
- PowerApps
- PowerBI
- PowerAutomate
- DataVerse
Business Intelligence (BI) & Enterprise Data Integration (EDI)
- Microsoft Azure Data Warehousing & Data Integration
- ETL & data migrations and
- Process and data integration
- SAP, SalesForce and on-premise system integration
- Robotic Process Automation (RPA)
Dynamics 365
Customisations & Development
- Attachment
- Configuration
- User management
- Infrastructure
- Implementation of standard solutions
- xRM documents
- SSRS
- VisualStudio
- C#
- JSON
- JavaScript
- TypeScript
- XML
- SQL
- Java
- Entities
- Workflows
- Dashboards
- FetchXML
Dynamics 365 Integrations
- Common Data Service
- SharePoint in Dynamics 365
- Dynamics 365 in Outlook
- Dynamics 365 in Teams
- Dynamics 365 in Power Platform
Productivity Add-Ons
- DocuSign for Dynamics 365
- Documents Core Pack
- Attachment Extract
Cost optimisation through nearshore share in
Application Managed Service (AMS) team
The advantage for our clients who choose an AMS model is, in addition to the scalability and flexibility in project delivery, of course the passing on of price advantages to our clients - by enabling digital working from nearshore locations.
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