{"id":22983,"date":"2026-08-25T17:12:08","date_gmt":"2026-08-25T15:12:08","guid":{"rendered":"https:\/\/inkubitstaging.wpenginepowered.com\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/"},"modified":"2026-08-25T17:12:10","modified_gmt":"2026-08-25T15:12:10","slug":"increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365","status":"publish","type":"post","link":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/","title":{"rendered":"Increase revenue with cross-selling and upselling in Microsoft Dynamics 365"},"content":{"rendered":"<p>The majority of people are familiar with the terms cross-selling and upselling from online shipping. Cross-selling or upselling are strategies that are used to increase sales through additional or higher-value offers. The notes: &#8220;Customers who bought this product also bought&#8221; or &#8220;Similar items from the manufacturer&#8221; are now standard in many online shops. In 2015, <strong><a href=\"https:\/\/www.forbes.com\/sites\/chuckcohn\/2015\/05\/15\/a-beginners-guide-to-upselling-and-cross-selling\/\" target=\"_blank\" rel=\"noopener\">Amazon generated 35% of its revenue from cross-selling<\/a><\/strong>. Although no current figures are available, it can be assumed that the strategy is similarly successful today. After all, Amazon is one of the most valuable companies in the world. Before we start explaining how to use the potential in Dynamics 365, it is important to distinguish the terms cross-selling and upselling from each other a little more precisely.      <\/p>\n<div class=\"thrv_wrapper tve_wp_shortcode\">\n<div class=\"tve_shortcode_rendered\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#What_is_cross-selling\" >What is cross-selling?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#What_is_upselling\" >What is upselling?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#Create_product_relationships_in_Dynamics_365\" >Create product relationships in Dynamics 365<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#Apply_cross-selling_and_upselling_in_Dynamics_365\" >Apply cross-selling and upselling in Dynamics 365<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#Conclusion_of_cross-selling_and_upselling_in_Microsoft_Dynamics_365\" >Conclusion of cross-selling and upselling in Microsoft Dynamics 365<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"t-1597677887069\"><span class=\"ez-toc-section\" id=\"What_is_cross-selling\"><\/span><strong>What is cross-selling?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Cross-selling (to German: cross-selling) is the technique of suggesting additional products to the buyer that match the product in the shopping cart. As a rule, these are products that complement the product in the shopping cart. For example, the right laptop bag is offered for the laptop or the matching headset for the smartphone.  <\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_is_upselling\"><\/span><strong>What is upselling?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Upselling is about offering a higher-quality and therefore more expensive product in the same category. This can be the next better model with a smart TV for a TV, or the well-known maxi menu in a fast food restaurant. However, it is important not to scare off the customer with an upsell product that is too expensive. As a rule of thumb, the upsell product should be a maximum of 30% more expensive than the product the customer is interested in.   <\/p>\n<\/div>\n<\/div>\n[\/vc_column_text]<div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-1024x576.jpeg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-1024x576.jpeg 1024w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-600x337.jpeg 600w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-124x70.jpeg 124w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-300x169.jpeg 300w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-107x60.jpeg 107w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-324x181.jpeg 324w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2024\/04\/AdobeStock_287065390-scaled.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><\/div><\/div>\n<div class=\"thrv_wrapper tve_wp_shortcode\">\n<div class=\"tve_shortcode_rendered\">\n<h2 id=\"t-1597677887071\"><span class=\"ez-toc-section\" id=\"Create_product_relationships_in_Dynamics_365\"><\/span><strong>Create product relationships in Dynamics 365<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>First of all, the relationship between the products must be established manually. So far, there is no algorithm in <a href=\"https:\/\/www.inkubit.com\/en\/solutions\/microsoft-dynamics-365\/\">Dynamics 365<\/a> that automatically recognizes these product relations, as is the case with Amazon, for example. That&#8217;s why careful care of the products offered is the basic prerequisite for cross-selling and upselling in Dynamics 365. However, we can assume that Microsoft, as part of its AI strategy, will sooner or later implement such an algorithm in Dynamics 365. Until then, the products have to be linked to each other manually.    <\/p>\n<p>To do this, you need to open the desired product and add a product relationship.<\/p>\n<p>Our product is the <strong>Dynamics 365<\/strong> for Sales Professional license. We link this product to the Dynamics 365 for Sales Enterprise license. Because this is a higher-value Dynamics 365 for Sales license with a higher price, the sales relationship type is Upsell.  <\/p>\n<p>There are two different choices for the direction:<\/p>\n<ul>\n<li>Unilateral<\/li>\n<li>Bilateral<\/li>\n<\/ul>\n<p>Unilateral means that the sale can only take place in one direction. It is possible to offer the Enterprise license as an alternative to the Professional license, but not the other way around. <\/p>\n<p>Bilateral means that sales can take place in both directions. If Bilateral is selected as the direction for an upsell, the user will consequently receive an error message. After all, when we upsell, we try to sell a higher-quality product and not the other way around.  <\/p>\n<p>Afterwards, we would like to expand our product to include a cross-sell relationship. For this purpose, we select an Office 365 Business Premium license as the product to be linked. In this case, it is possible to select the Bilateral direction. Both products are independent, but are closely linked in the Microsoft world and complement each other with new functionalities.   <\/p>\n<h2 id=\"t-1597677887072\"><span class=\"ez-toc-section\" id=\"Apply_cross-selling_and_upselling_in_Dynamics_365\"><\/span><strong>Apply cross-selling and upselling in Dynamics 365<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In order to retrieve the cross-selling or upselling products in an offer, they must be included in the price list that was stored in the offer. The background is the possibility of offering the same products at different prices. The price list specifies how many products are available to choose from and at what price they are offered.  <\/p>\n<p>If this prerequisite is met, the product can be marked and the previously created product relationships can be displayed.<\/p>\n<p>If we add a cross-sell product, the offer is expanded by another product.<\/p>\n<h2 id=\"t-1597677887073\"><span class=\"ez-toc-section\" id=\"Conclusion_of_cross-selling_and_upselling_in_Microsoft_Dynamics_365\"><\/span><strong>Conclusion of cross-selling and upselling in Microsoft Dynamics 365<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The advantages of cross-selling and upselling are obvious. The acquisition costs can be drastically reduced because the customer has already expressed interest and an important psychological hurdle has been overcome. In the case of regular customers, cross-selling or upselling can also maintain the customer relationship.  <\/p>\n<p>However, some customers find cross-selling or upselling attempts annoying. A certain amount of tact should therefore be present when using the two sales techniques. <\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Increased sales through cross-selling and upselling? Here&#8217;s our tutorial for you to make the features in Dynamics 365 usable! <\/p>\n","protected":false},"author":6,"featured_media":21102,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[211,300],"tags":[],"class_list":["post-22983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-microsoft-dynamics-365"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.2 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Increase revenue with cross-selling and upselling in Dynamics 365<\/title>\n<meta name=\"description\" content=\"Increased sales through cross-selling and upselling? Here&#039;s our tutorial for you to make the features in Dynamics 365 usable!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Increase revenue with cross-selling and upselling in Microsoft Dynamics 365\" \/>\n<meta property=\"og:description\" content=\"Increased sales through cross-selling and upselling? Here&#039;s our tutorial for you to make the features in Dynamics 365 usable!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/\" \/>\n<meta property=\"og:site_name\" content=\"INKUBIT\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-25T15:12:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T15:12:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1079\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lara S\u00f6hlke\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lara S\u00f6hlke\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/\"},\"author\":{\"name\":\"Lara S\u00f6hlke\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/#\\\/schema\\\/person\\\/5eaffbaed42a52c45e0535c74040e6d7\"},\"headline\":\"Increase revenue with cross-selling and upselling in Microsoft Dynamics 365\",\"datePublished\":\"2026-08-25T15:12:08+00:00\",\"dateModified\":\"2026-08-25T15:12:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/\"},\"wordCount\":744,\"image\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inkubit.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg\",\"articleSection\":[\"Blog\",\"Microsoft Dynamics 365\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/\",\"url\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/\",\"name\":\"Increase revenue with cross-selling and upselling in Dynamics 365\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inkubit.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg\",\"datePublished\":\"2026-08-25T15:12:08+00:00\",\"dateModified\":\"2026-08-25T15:12:10+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/#\\\/schema\\\/person\\\/5eaffbaed42a52c45e0535c74040e6d7\"},\"description\":\"Increased sales through cross-selling and upselling? Here's our tutorial for you to make the features in Dynamics 365 usable!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.inkubit.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.inkubit.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg\",\"width\":1920,\"height\":1079,\"caption\":\"Confident young female small business entrepreneur sitting with arms crossed and smiling at camera.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/blog\\\/2026\\\/08\\\/25\\\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.inkubit.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Increase revenue with cross-selling and upselling in Microsoft Dynamics 365\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/#website\",\"url\":\"https:\\\/\\\/www.inkubit.com\\\/\",\"name\":\"INKUBIT\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.inkubit.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/#\\\/schema\\\/person\\\/5eaffbaed42a52c45e0535c74040e6d7\",\"name\":\"Lara S\u00f6hlke\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.inkubit.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/avatar_user_6_1767799043-96x96.jpg\",\"url\":\"https:\\\/\\\/www.inkubit.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/avatar_user_6_1767799043-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.inkubit.com\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/avatar_user_6_1767799043-96x96.jpg\",\"caption\":\"Lara S\u00f6hlke\"},\"description\":\"Durch jahrelange Erfahrung im Bereich der digitalen Gesch\u00e4ftsl\u00f6sungen - und wie diese Unternehmen voranbringen - begeistere ich mich f\u00fcr die M\u00f6glichkeiten, die an der Schnittstelle von neuen Technologien und Gesch\u00e4ftspotenzialen entstehen. Mein Hintergrund in der Personalentwicklung hilft mir dabei, nicht nur Prozesse, sondern vor allem Menschen zu verstehen \u2013 und genau diese Verbindung nutze ich, um komplexe Technologien in greifbare Strategien zu \u00fcbersetzen.\",\"jobTitle\":\"Digital Marketing Specialist\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Increase revenue with cross-selling and upselling in Dynamics 365","description":"Increased sales through cross-selling and upselling? Here's our tutorial for you to make the features in Dynamics 365 usable!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/","og_locale":"de_DE","og_type":"article","og_title":"Increase revenue with cross-selling and upselling in Microsoft Dynamics 365","og_description":"Increased sales through cross-selling and upselling? Here's our tutorial for you to make the features in Dynamics 365 usable!","og_url":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/","og_site_name":"INKUBIT","article_published_time":"2026-08-25T15:12:08+00:00","article_modified_time":"2026-08-25T15:12:10+00:00","og_image":[{"width":1920,"height":1079,"url":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg","type":"image\/jpeg"}],"author":"Lara S\u00f6hlke","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lara S\u00f6hlke","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#article","isPartOf":{"@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/"},"author":{"name":"Lara S\u00f6hlke","@id":"https:\/\/www.inkubit.com\/#\/schema\/person\/5eaffbaed42a52c45e0535c74040e6d7"},"headline":"Increase revenue with cross-selling and upselling in Microsoft Dynamics 365","datePublished":"2026-08-25T15:12:08+00:00","dateModified":"2026-08-25T15:12:10+00:00","mainEntityOfPage":{"@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/"},"wordCount":744,"image":{"@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg","articleSection":["Blog","Microsoft Dynamics 365"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/","url":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/","name":"Increase revenue with cross-selling and upselling in Dynamics 365","isPartOf":{"@id":"https:\/\/www.inkubit.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#primaryimage"},"image":{"@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg","datePublished":"2026-08-25T15:12:08+00:00","dateModified":"2026-08-25T15:12:10+00:00","author":{"@id":"https:\/\/www.inkubit.com\/#\/schema\/person\/5eaffbaed42a52c45e0535c74040e6d7"},"description":"Increased sales through cross-selling and upselling? Here's our tutorial for you to make the features in Dynamics 365 usable!","breadcrumb":{"@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#primaryimage","url":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg","contentUrl":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/confident-young-female-small-business-entrepreneur-2023-11-27-04-51-43-utc-scaled.jpg","width":1920,"height":1079,"caption":"Confident young female small business entrepreneur sitting with arms crossed and smiling at camera."},{"@type":"BreadcrumbList","@id":"https:\/\/www.inkubit.com\/en\/blog\/2026\/08\/25\/increase-revenue-with-cross-selling-and-upselling-in-microsoft-dynamics-365\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.inkubit.com\/en\/"},{"@type":"ListItem","position":2,"name":"Increase revenue with cross-selling and upselling in Microsoft Dynamics 365"}]},{"@type":"WebSite","@id":"https:\/\/www.inkubit.com\/#website","url":"https:\/\/www.inkubit.com\/","name":"INKUBIT","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.inkubit.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.inkubit.com\/#\/schema\/person\/5eaffbaed42a52c45e0535c74040e6d7","name":"Lara S\u00f6hlke","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2026\/01\/avatar_user_6_1767799043-96x96.jpg","url":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2026\/01\/avatar_user_6_1767799043-96x96.jpg","contentUrl":"https:\/\/www.inkubit.com\/wp-content\/uploads\/2026\/01\/avatar_user_6_1767799043-96x96.jpg","caption":"Lara S\u00f6hlke"},"description":"Durch jahrelange Erfahrung im Bereich der digitalen Gesch\u00e4ftsl\u00f6sungen - und wie diese Unternehmen voranbringen - begeistere ich mich f\u00fcr die M\u00f6glichkeiten, die an der Schnittstelle von neuen Technologien und Gesch\u00e4ftspotenzialen entstehen. Mein Hintergrund in der Personalentwicklung hilft mir dabei, nicht nur Prozesse, sondern vor allem Menschen zu verstehen \u2013 und genau diese Verbindung nutze ich, um komplexe Technologien in greifbare Strategien zu \u00fcbersetzen.","jobTitle":"Digital Marketing Specialist"}]}},"_links":{"self":[{"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/posts\/22983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/comments?post=22983"}],"version-history":[{"count":1,"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/posts\/22983\/revisions"}],"predecessor-version":[{"id":22989,"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/posts\/22983\/revisions\/22989"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/media\/21102"}],"wp:attachment":[{"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/media?parent=22983"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/categories?post=22983"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inkubit.com\/en\/wp-json\/wp\/v2\/tags?post=22983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}