{"id":23048,"date":"2023-12-19T17:43:03","date_gmt":"2023-12-19T16:43:03","guid":{"rendered":"https:\/\/inkubitstaging.wpenginepowered.com\/blog\/2026\/08\/25\/increase-sales-than-the-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service\/"},"modified":"2026-09-01T13:48:02","modified_gmt":"2026-09-01T11:48:02","slug":"increase-sales-thanks-to-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service","status":"publish","type":"post","link":"https:\/\/www.inkubit.com\/en\/blog\/2023\/12\/19\/increase-sales-thanks-to-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service\/","title":{"rendered":"Increase sales thanks to field service? Top 3 Strategies with Microsoft Dynamics 365 Field Service"},"content":{"rendered":"<section class=\"l-section wpb_row height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"thrv_wrapper thrv_text_element\">\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Jahrzehntelang haben sich Unternehmen auf qualifizierte Techniker verlassen, um Ger\u00e4te reparieren zu lassen und mit Kunden vor Ort in Kontakt zu treten. Daher sind Techniker oft repr\u00e4sentativ f\u00fcr Unternehmen und haben immer den direkten (und oftmals den ersten) Kontakt zu Kunden. Folglich ist ein Techniker f\u00fcr den ersten \u201eEindruck\u201c verantwortlich \u2013 und bekanntlich z\u00e4hlt genau dieser am meisten.\u00a0<\/span><span lang=\"DE-DE\" data-contrast=\"auto\">Jedoch wurden bislang die F\u00e4higkeiten, Prozesse und Systeme von Technikern nur selten als entscheidende Bestandteile betrachtet. N\u00e4mlich Bestandteile, die gro\u00dfe Auswirkungen auf die Strategie sowie den Umsatz eines Unternehmens haben k\u00f6nnten.\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Viele Au\u00dfendienstteams werden lediglich als notwendige Kostenstellen betrachtet mit stets standardisierten Arbeitsabl\u00e4ufen, an denen man vermeintlich nichts ver\u00e4ndern m\u00fcsste. Doch auch hier empfiehlt es sich, \u00fcber den Tellerrand hinauszuschauen. Denn genau wie andere Bereiche des Unternehmens gibt es auch im Au\u00dfendienst eine Menge Potenzial zur Innovation. Zus\u00e4tzlich gibt es M\u00f6glichkeiten und Strategien, die man entdecken und aussch\u00f6pfen kann, um eine signifikante Umsatzsteigerung zu erzielen.\u00a0<\/span><\/p>\n<\/div>\n<div class=\"thrv_wrapper tve_image_caption tve-image-caption-below\" data-css=\"tve-u-183324d3ff2\">\n<p class=\"thrv_wrapper wp-caption-text thrv-inline-text\">\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\">\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/div>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2023\/12\/19\/increase-sales-thanks-to-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service\/#Kundenbindung_%E2%80%93_Ausendienstmitarbeiter_als_Strategie\" >Kundenbindung &#8211; Au\u00dfendienstmitarbeiter als Strategie?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2023\/12\/19\/increase-sales-thanks-to-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service\/#Lead-Generierung_%E2%80%93_Ausendienstmitarbeiter_als_%E2%80%9CVerkaufer%E2%80%9D_nutzen\" >Lead-Generierung &#8211; Au\u00dfendienstmitarbeiter als &#8220;Verk\u00e4ufer&#8221; nutzen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2023\/12\/19\/increase-sales-thanks-to-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service\/#Geschaftsbereiche_erweitern_Field_Service%E2%80%93as-a-Service\" >Gesch\u00e4ftsbereiche\u00a0erweitern:\u00a0Field Service&#8211;as-a-Service\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2023\/12\/19\/increase-sales-thanks-to-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service\/#Connected_Field_Service_Using_Data\" >Connected Field Service: Using Data<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.inkubit.com\/en\/blog\/2023\/12\/19\/increase-sales-thanks-to-field-service-top-3-strategies-with-microsoft-dynamics-365-field-service\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"\"><span class=\"ez-toc-section\" id=\"Kundenbindung_%E2%80%93_Ausendienstmitarbeiter_als_Strategie\"><\/span>Kundenbindung &#8211; Au\u00dfendienstmitarbeiter als Strategie?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Der Au\u00dfendienstprozess umfasst oft viele Variablen und kann recht komplex sein. Dazu geh\u00f6ren u. a. die Disposition, Planung, Abgleich von F\u00e4higkeiten und Routenoptimierung &#8211; in der Regel an einem Kundenstandort.<\/span><br \/>\n<span lang=\"DE-DE\" data-contrast=\"auto\">Bestimmt waren auch Sie schon einmal in der Situation, dass Sie den ganzen Tag auf einen Techniker warten mussten. Nun, das ist Au\u00dfendienst &#8211; wenn auch ein ziemlich ineffizientes Modell.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Im Zuge der Weiterentwicklung des Au\u00dfendienstes stellten Unternehmen fest, dass ihre Ineffizienz im Au\u00dfendienst schnell zu Umsatzeinbu\u00dfen f\u00fchren kann. Schlie\u00dflich l\u00e4sst das die Kundenzufriedenheit sowie den \u201eCustomer Lifetime Value\u201c (kurz: CLV) senken.<\/span><br \/>\n<span lang=\"DE-DE\" data-contrast=\"auto\">Ein CLV bedeutet auf Deutsch so etwas wie \u201eKundenertragswert\u201c. Dies beschreibt, wie viele Einnahmen ein Kunde dem Unternehmen im Laufe seiner Beziehung zum Unternehmen bringt.\u00a0<\/span><span lang=\"DE-DE\" data-contrast=\"auto\">Beispielsweise hat also ein Kunde mit einem hohen CLV in der Vergangenheit renditestarke Ums\u00e4tze eingebracht. Damit er dies auch k\u00fcnftig tut und der Umsatz weiterhin steigt, muss u.a. der Au\u00dfendienst effizient und zufriedenstellend sein.\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Jedoch haben es vor allem die innovativen Unternehmen erkannt, wie sie Kosten reduzieren und dabei gleichzeitig ihren Umsatz steigern. Und zwar tats\u00e4chlich mit\u00a0<\/span><span lang=\"DE-DE\" data-contrast=\"auto\">der Optimierung des Au\u00dfendienstes.\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Im Folgenden finden Sie drei Top Ma\u00dfnahmen und Strategien zur Umsatzsteigerung durch den Au\u00dfendienst und wie\u00a0<\/span><a class=\"tve-froala\" href=\"https:\/\/www.inkubit.com\/en\/solutions\/microsoft-dynamics-365\/microsoft-dynamics-365-field-service\/\" target=\"_blank\" rel=\"noopener\"><span lang=\"DE-DE\" data-contrast=\"none\"><span data-ccp-charstyle=\"Hyperlink\">Microsoft Dynamics 365 Field Service<\/span><\/span><\/a><span lang=\"DE-DE\" data-contrast=\"auto\">\u00a0zur Effizienzsteigerung in einem Unternehmen beitragen kann.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\">\n<h3><span class=\"ez-toc-section\" id=\"Lead-Generierung_%E2%80%93_Ausendienstmitarbeiter_als_%E2%80%9CVerkaufer%E2%80%9D_nutzen\"><\/span>Lead-Generierung &#8211; Au\u00dfendienstmitarbeiter als &#8220;Verk\u00e4ufer&#8221; nutzen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Das mag logisch klingen, denn die Lead-Generierung war schon immer ein wichtiger Bestandteil der Marketing- und Vertriebsaktivit\u00e4ten. Nichts Neues also. Aber: wer sonst kennt Ihre Kunden besser als Ihre Au\u00dfendiensttechniker? Hier eine kurze pers\u00f6nliche Geschichte:\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Nachdem ich neulich umgezogen bin und dringend einen neuen Internetanbieter brauchte, rief ich also bei mehreren Internetanbietern an. Zun\u00e4chst w\u00e4hlte ich den Anbieter aus, der mir den Internetservice in k\u00fcrzester Zeit bereitstellen konnte. Bei der Ankunft meines auserw\u00e4hlten Internetanbieters erkundigte sich der Techniker nach weiteren Diensten, die ich eventuell br\u00e4uchte; unter anderem nach meinem Mobilfunkanbieter. Da ich tats\u00e4chlich einen anderen Mobilfunkanbieter hatte, sagte er mir, sie h\u00e4tten passende Angebote f\u00fcr mich. Danach fragte er mich, ob ich daran interessiert sei, mir diese mal anzuh\u00f6ren. Kurz nachdem ich mein Interesse best\u00e4tigt hatte und die Internet-Installation abgeschlossen wurde, klopfte ein weiterer Au\u00dfendienstmitarbeiter an meine T\u00fcr. Schlie\u00dflich betreute er mich dabei, zu deren Mobilfunktarif zu wechseln.<\/span><br \/>\n<span lang=\"DE-DE\" data-contrast=\"auto\">Infolgedessen wurde aus mir nicht nur ein Lead generiert, sondern ich habe auch gleich einen Verkauf get\u00e4tigt &#8211; und zwar dank einer einfachen Frage des Au\u00dfendienstmitarbeiters. Da alles sehr effizient und kompetent ablief, w\u00fcrde ich diesen Anbieter ganz klar weiterempfehlen. Jedoch nicht nur wegen dem Produkt, sondern wegen dem guten Service des Au\u00dfendienstmitarbeiters, der die richtigen Fragen gestellt hat. \u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Au\u00dfendienstmitarbeiter sind Fachkr\u00e4fte, die oft eine ganze Reihe von Aufgaben erledigen m\u00fcssen, um den Service abzuschlie\u00dfen. Indem sie einfach eine Frage stellen oder ein bestimmtes Element auf ihrer Aufgabenliste vermerken, kann ein\u00a0<\/span><a class=\"tve-froala\" href=\"https:\/\/www.inkubit.com\/en\/solutions\/microsoft-power-platform\/microsoft-power-automate\/\" target=\"_blank\" rel=\"noopener\"><span lang=\"DE-DE\" data-contrast=\"none\"><span data-ccp-charstyle=\"Hyperlink\">Microsoft Power Automate<\/span><\/span><\/a><span lang=\"DE-DE\" data-contrast=\"auto\">-Fluss ausgel\u00f6st werden. Dadurch wird automatisch ein Lead erstellt und an das Vertriebsteam weitergeleitet. Demzufolge entsteht ein qualifizierter Lead f\u00fcr das Vertriebsteam und eine Cross-Sell-Umsatzchance f\u00fcr das Unternehmen. Somit kann das Au\u00dfendienstteam das Sales Team unterst\u00fctzen \u2013 dank Technologie.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n<div class=\"thrv_wrapper tve_image_caption tve-image-caption-below\" data-css=\"tve-u-1833269aab2\">\n<p class=\"thrv_wrapper wp-caption-text thrv-inline-text\">\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\">\n<h3><span class=\"ez-toc-section\" id=\"Geschaftsbereiche_erweitern_Field_Service%E2%80%93as-a-Service\"><\/span><span lang=\"DE-DE\" data-contrast=\"none\"><span data-ccp-parastyle=\"heading 2\">Gesch\u00e4ftsbereiche<\/span><span data-ccp-parastyle=\"heading 2\">\u00a0erweitern<\/span><span data-ccp-parastyle=\"heading 2\">:\u00a0<\/span><span data-ccp-parastyle=\"heading 2\">Field Service<\/span><span data-ccp-parastyle=\"heading 2\">&#8211;<\/span><span data-ccp-parastyle=\"heading 2\">as<\/span><span data-ccp-parastyle=\"heading 2\">-a-Service<\/span><\/span><span data-ccp-props=\"{&quot;335559738&quot;:40,&quot;335559739&quot;:0}\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Um den eigenen Au\u00dfendienst wirklich zu einem Umsatzbringer zu machen, muss der aktuelle Betrieb effizient werden. Demnach erfordert Effizienz Innovation, d. h. Innovation von Prozessen, Systemplattformen und Mitarbeitern. Wenn es um Au\u00dfendienstt\u00e4tigkeiten geht, kann man mit Sicherheit sagen, dass nicht alle Unternehmen im gleichen Tempo innovieren, und einige ziehen es vor, \u00fcberhaupt nicht zu innovieren. Hierbei k\u00f6nnen Innovationen und Effizienz zu einem Vorteil werden, die den Umsatz steigern.\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\"><strong>Ein Beispiel:\u00a0<\/strong>Ein gro\u00dfer Anbieter von Gesundheitseinrichtungen begann als Facility-Management-Unternehmen. Dementsprechend boten sie Facility-Management-Dienstleistungen f\u00fcr das riesige und wachsende Netz von Gesundheitsdienstleistern an. Durch die kontinuierliche Innovation und Effizienzsteigerung mit Dynamics 365 Field Service erkannte der Anbieter von Gesundheitseinrichtungen schnell den Wert, den er anderen Netzwerken von Gesundheitsdienstleistern bieten konnte. Schlie\u00dflich begann er, seine Dienstleistungen anderen Krankenh\u00e4usern anzubieten.\u00a0<\/span><\/p>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Durch die Nutzung seiner Effizienz war er in der Lage, mehr als 160 Krankenh\u00e4usern ein besseres Patientenerlebnis zu verschaffen. Hierbei ist der Anbieter von Gesundheitseinrichtungen ist ein hervorragendes Beispiel daf\u00fcr, wie die Effizienz des Au\u00dfendienstes genutzt wurde, um eine umsatzstarke Gesch\u00e4ftseinheit zu schaffen.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n<\/div><\/div><div class=\"w-image align_none\"><div class=\"w-image-h\"><img decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-1024x680.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-1024x680.jpg 1024w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-105x70.jpg 105w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-300x199.jpg 300w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-600x398.jpg 600w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-90x60.jpg 90w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-272x181.jpg 272w, https:\/\/www.inkubit.com\/wp-content\/uploads\/2023\/12\/farmers-with-tablet-in-the-field-farmers-using-to-2023-05-30-11-27-26-utc-min-scaled.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div class=\"thrv_wrapper thrv_text_element\">\n<h3><span class=\"ez-toc-section\" id=\"Connected_Field_Service_Using_Data\"><\/span><span lang=\"DE-DE\" data-contrast=\"none\"><span data-ccp-parastyle=\"heading 2\">Connected<\/span><span data-ccp-parastyle=\"heading 2\"> Field Service: Using Data<\/span><\/span><span data-ccp-props=\"{\"335559738\":40,\"335559739\":0}\"> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a class=\"tve-froala\" href=\"https:\/\/docs.microsoft.com\/de-de\/dynamics365\/field-service\/connected-field-service\" target=\"_blank\" rel=\"noopener\"><span lang=\"DE-DE\" data-contrast=\"none\"><span data-ccp-charstyle=\"Hyperlink\">Connected<\/span><span data-ccp-charstyle=\"Hyperlink\"> Field Service<\/span><\/span><\/a><span lang=\"DE-DE\" data-contrast=\"auto\"> takes IoT data collected from device sensors and integrates it with Dynamics 365 Field Service to create a new, revenue-generating service model. As a result, connected field service enables companies to move from the traditional repair model to a proactive and predictive service model. This shift provides an opportunity for companies to market and sell new service offerings that lead to increased sales and profit margins.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<\/div>\n<div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-18332736797\"><\/div>\n<div class=\"thrv_wrapper thrv_text_element\">\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">An example of a connected field service is a company from the Pacific Northwest that operates in the field of mechanical engineering. The company specialises in the development of energy-efficient buildings. However, by collecting the data from IoT sensors, the company can also provide post-completion optimization services with its connected field service solution. IoT sensors thus record the energy values of a building and proactively dispatch a service technician before a failure occurs. This ensures operational efficiency in customers&#8217; facilities. By carrying out remote inspections and services with       <\/span><a class=\"tve-froala\" href=\"https:\/\/dynamics.microsoft.com\/de-de\/mixed-reality\/remote-assist\/?&#038;ef_id=EAIaIQobChMI_pvDhLbu-QIVxqfVCh3YBgq-EAAYASAAEgJhH_D_BwE:G:s&#038;OCID=AIDcmm54gyp7xh_SEM_EAIaIQobChMI_pvDhLbu-QIVxqfVCh3YBgq-EAAYASAAEgJhH_D_BwE:G:s&#038;gclid=EAIaIQobChMI_pvDhLbu-QIVxqfVCh3YBgq-EAAYASAAEgJhH_D_BwE\" target=\"_blank\" rel=\"noopener\"><span lang=\"DE-DE\" data-contrast=\"none\"><span data-ccp-charstyle=\"Hyperlink\">Dynamics 365 Remote Assist<\/span><\/span><\/a><span lang=\"DE-DE\" data-contrast=\"auto\"> can increase efficiency, resolve issues in real time, and reduce travel costs, among other things. This efficiency creates the opportunity to sell more advanced support offerings, increasing revenue and profitability.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<\/div>\n<div class=\"thrv_wrapper tve_image_caption tve-image-caption-below\" data-css=\"tve-u-1833274ff28\">\n<p class=\"thrv_wrapper wp-caption-text thrv-inline-text\">\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\">\n<h2 class=\"\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span lang=\"DE-DE\" data-contrast=\"none\"><span data-ccp-parastyle=\"heading 1\">Conclusion  <\/span><\/span><span data-ccp-props=\"{\"335559738\":240,\"335559739\":0}\"> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span lang=\"DE-DE\" data-contrast=\"auto\">Many companies have now realized that a higher efficiency of their field service can actually be very valuable and profitable for their company. All in all, the sales force should not be underestimated, on the contrary &#8211; it should be promoted much more. After all, he can even actively support a company&#8217;s sales team in a way that most people may have been unaware of before.    <\/span><br \/>\n<span lang=\"DE-DE\" data-contrast=\"auto\">Since a sales representative has direct contact with customers, he is in a way the &#8220;business card&#8221; of a company. Therefore, it is advisable to use the remote service team as a tool to achieve stronger customer loyalty. If the customers are satisfied, they in turn become &#8220;ambassadors&#8221; of a company and recommend it to others. What&#8217;s even better, by innovating in the field, backed by Microsoft technologies like Microsoft Dynamics 365 Field Service, a company can be transformed into a revenue-generating machine through higher customer lifetime value (CLV).     <\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Jahrzehntelang haben sich Unternehmen auf qualifizierte Techniker verlassen, um Ger\u00e4te reparieren zu lassen und mit Kunden vor Ort in Kontakt zu treten. Daher sind Techniker oft repr\u00e4sentativ f\u00fcr Unternehmen und haben immer den direkten (und oftmals den ersten) Kontakt zu Kunden. Folglich ist ein Techniker f\u00fcr den ersten \u201eEindruck\u201c verantwortlich \u2013 und bekanntlich z\u00e4hlt genau...","protected":false},"author":6,"featured_media":21141,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[211,301],"tags":[],"class_list":["post-23048","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-dynamics-365-field-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Increase sales thanks to field service? 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