In October last year, we already published a blog article about Microsoft Flow. In the article, we compared the Dynamics 365 workflow with Microsoft Flow and enumerated scenarios in which Flow should be used. One of our criticisms of Microsoft Flow was the lack of native integration within Microsoft Dynamics 365. It seems that Microsoft also read our blog article and took the criticism to heart. In the latest update to Dynamics 365, version 9.0, Microsoft Flow is now natively integrated.


Dynamics 365 and Flow

Briefly back to the topic where the significant differences lie between the Microsoft Dynamics workflow and Microsoft Flow. The Microsoft Dynamics workflow allows processes to be automated within the Dynamics platform. Microsoft Flow, on the other hand, makes it possible to automate processes via a large number of different applications and platforms. Due to the tons of connectors, there are almost no limits in terms of compatibility. Even for more complex workflows, it is not necessary to have programming knowledge. The Flow Editor is intuitive and easy to understand.

Microsoft Flow Scenario in Dynamics 365 v9

So what's the scenario within Microsoft Dynamics 365 v9? I have created a Flow that can be used in the future with the INKUBIT. Since we are an international team, but the majority of our customers come from Germany, I have adapted a translation scenario for a case. A customer from Germany sends an e-mail to our support, which automatically creates a case in Dynamics 365 Customer Engagement and assigns it to the responsible developer.

1. We create a case and fill in the description.


2. Then we click on the three points and create a new flow.

Dynamics 365

3. We create the flow and name it accordingly.

Dynamics 365 and Flow

4. After the flow has been saved, we select the appropriate case again and execute the flow.


5. A window appears with which applications the flow connects.

Microsoft Flow INKUBIT

6. If the flow has passed successfully, we will receive a confirmation.

Successful flow

7. The Dynamics User will receive the translation to the e-mail address.



Conclusion of the Native Microsoft Flow integration

Microsoft Flow has been available since April 2016 and has continuously improved and evolved since then. Improved management of flows, auditing, connectors and so on ... In the new Dynamics 365 version, you do not have the feeling that Microsoft Flows has been added as a feature. Everything goes seamlessly together, giving the user the best possible user experience.

In any case, we are curious how Microsoft Flows will evolve and whether there might be a merger between the Dynamics 365 workflow and Microsoft Flows. A consistent workflow system would, in our opinion, certainly make sense. Who knows, maybe Microsoft will read it again and we expect a big surprise in the next major release of Microsoft Dynamics 365!