In the era of renewable energy, Tauber Solar 's digital transformation with INKUBIT is a decisive step towards sustainability, efficiency and scalability. The Tauber Solar Group, a pioneer in the development, planning and operation of photovoltaic systems, was faced with the challenge of optimizing its operations to live up to its claim as one of the leading companies in the industry.
With INKUBIT as a partner, Tauber Solar chose a path that went far beyond standardization and focused on a comprehensive digitalization strategy that encompasses the entire value chain. Tauber Solar's digital transformation with INKUBIT has not only revolutionized the efficiency of its processes, but also strengthened its market presence.
The challenge: scalable solutions for company growth
Despite the apparent simplicity of solar energy, the industry is characterized by complex processes and the need to continuously increase innovation and efficiency. Tauber Solar was faced with the challenge of optimizing its business-critical processes in sales, investor management, contract management and support while ensuring scalability and flexibility.
INKUBIT's solution approach: A comprehensive digital ecosystem with the power of Dynamics 365
INKUBIT responded to these challenges with a carefully curated selection of Microsoft technologies that enabled the holistic digitalization and automation of Tauber Solar's business processes. Dynamics 365, complemented by the Power Platform, Power BI, Azure Integration Services and other key technologies, provided the ideal basis for the digitalization and automation of Tauber Solar's process landscape. With these Microsoft technologies, the digital transformation was a success:
Dynamics 365 Sales Enterprise: An advanced customer relationship management (CRM) system that helps sales teams manage their interactions with customers more effectively. For Tauber Solar, this meant the ability to streamline the sales cycle, from lead capture to close, and gain a 360-degree view of customer interactions.
Dynamics 365 Customer Service: This platform provides tools to manage and improve the customer service experience. Tauber Solar uses it to process requests quickly and efficiently, increase customer satisfaction and foster long-term relationships.
Dynamics 365 Field Service: This module optimizes field service management through improved planning, resource allocation and on-site customer service. For Tauber Solar, this was crucial for proactively maintaining and increasing the efficiency of the field service.
Power Platform: A suite that enables the creation of business applications, automation of processes and analysis of business data without the need for extensive coding. Tauber Solar benefited from this flexibility through customized solutions tailored specifically to their needs.
Power BI: A powerful business intelligence tool that enables the analysis and visualization of data. For Tauber Solar, this meant the ability to monitor the performance of photovoltaic systems and make informed decisions based on real-time data.
Azure Integration Services & SQL Server Integration Services (SSIS): These services enable the integration and synchronization of data and processes across different systems. For Tauber Solar, this was crucial to ensure a seamless connection between their photovoltaic systems and the central Dynamics 365 platform.
MSCRM Addons Documents Core Pack: An extension for Dynamics 365 that simplifies the automated creation and management of documents. Tauber Solar used this to reduce the time spent on document creation and ensure consistency across all business processes.
SharePoint Online & Microsoft Teams: These tools promote collaboration and information sharing within organizations. Tauber Solar integrated them into their Dynamics 365 environment to optimize the flow of information and improve team communication.
The results: A bright future
With Microsoft technologies correctly implemented, Tauber Solar was able to transform its business from the inside out. The facts and figures are impressive:
Digitization of all core processes
The comprehensive implementation of Dynamics 365 enabled seamless digitization of processes from financing to billing of photovoltaic systems, with 90% of document processes digitized through the Documents Core Pack.
Proactive maintenance and field service management
With the implementation of Field Service Management, Tauber Solar was able to introduce proactive maintenance signal processing. This approach not only increased field service efficiency by 30%, but also improved customer satisfaction through faster response times and preventive maintenance.
End-to-end process digitization
The integration and digitalization of the entire value creation process in a single platform enabled improved control and monitoring of the performance of photovoltaic systems.
Analysis and reporting
By using Power BI within the Dynamics 365 environment, a comprehensive system for analyzing and reporting the performance of photovoltaic systems was established. This enabled Tauber Solar to make data-driven decisions and continuously optimize the performance of its systems.
Efficiency and excellence
By introducing Dynamics 365 and the accompanying technologies, Tauber Solar achieved significant improvements in several key areas:
Increase in process efficiency: The structured and scalable application of Dynamics 365 led to noticeable improvements in the coordination of sales, investor, contract management and support processes.
Cost reduction: The automation and optimization of processes enabled a significant reduction in operating costs.
Transformation: Digitalization not only transformed internal processes, but also customer and partner management, which enabled Tauber Solar to make its services more effective and customer-oriented.
Risk minimization: Improved data collection and analysis supported risk management, particularly in the planning and implementation of international projects.
A sustainable path into the future
INKUBIT has successfully driven forward the digital transformation at Tauber Solar by implementing Microsoft Dynamics 365. The successful implementation of this digital transformation shows that Tauber Solar is ready to take on the challenges of the future. The partnership between Tauber Solar and INKUBIT demonstrates how digital transformation in the solar technology industry not only increases efficiency, but also opens up new opportunities for growth and innovation. Tauber Solar is now on the cusp of new markets, empowered by a digital infrastructure that transforms the power of the sun into sustainable success.
Thanks to the comprehensive digitalization strategy and the implementation of Microsoft Dynamics 365 by INKUBIT , we were able to significantly optimize our processes. The increase in efficiency in the planning and construction of PV systems, as well as the improved management of communication, service and maintenance processes, have helped us to consolidate our position on the market and tap into new growth potential.
Tauber Solar's journey with INKUBIT is more than a success story; it is a guide to the future of solar technology. By overcoming complex challenges and implementing innovative solutions, Tauber Solar has cemented its position in the market and is ready to lead the solar technology industry into a new era.