Some of you may already be familiar with the principle of self-service portals. The idea behind a portal is simple - information about a support ticket or a master data change is fed directly into the CRM system by the customer himself via an Internet portal. This eliminates the intermediate step of an employee receiving inquiries via e-mail or telephone and then manually transferring the data into the CRM system.
All companies are obliged to keep certain documents audit-proof for a legally prescribed period of time. Fortunately, it is no longer necessary to keep a huge paper archive in the basement of a company. Digitalization also finds its way into auditable archiving. SharePoint Online makes it possible to comply with storage obligations under commercial and tax law.
PowerApps is Microsoft's low-code development platform. As with other offerings in this category, the idea is to give business users a way to create simple applications through an interface that minimizes the need for custom code. PowerApps can also be used by professional developers to develop applications faster and easier than before.
The CRM market is already one of the largest software markets in the world. Nevertheless, analysts predict that the market will continue to grow rapidly. In the year 2022 the worldwide revenue is expected to be 29.77 billion US dollars. One of the reasons for this growth is the accessibility of the system. Companies want to be able to access data anywhere and in real time.
More and more companies are relying on mobile applications to increase their productivity. The biggest advantage is that the mobile device is almost always ready to hand. In the meantime, smartphones or tablets are replacing tasks that previously could only be done on a computer. Microsoft is aware of this trend and is constantly expanding its mobile applications for Dynamics 365.