Preview - Microsoft Dynamics 365 AI for Customer Service

Microsoft provides a preview environment for Dynamics 365 AI for Customer Service. Especially for this purpose, Microsoft has created an AI for Customer Service Landing Page for requesting this preview environment. The requirement for testing the environment is an e-mail address that is linked to a Microsoft work account. Microsoft's AI offensive is now picking up speed and should keep the competition on their toes.
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Tutorial - Deploy Dynamics 365 AI for Sales

When Alysa Taylor, Vice President of Microsoft Business Applications, announced features such as artificial intelligence and mixed reality for Microsoft Dynamics 365, many tech forums went crazy and were curious how these new features would look like. Since November 2018 Microsoft Dynamics 365 AI for Sales is now available and in the following blog article we would like to explain you with a small tutorial how to deploy AI functions on your Dynamics 365 CRM instance.
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GDPR Compliant with Microsoft Dynamics 365

The European General Data Protection Regulation has been in force for some time now, more precisely since 25. May 2018. Despite high fines for non-compliance, only ¼ of companies in Germany seem to have fully implemented the GDPR so far.
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The License Guide for Microsoft Dynamics 365

Licensing for Microsoft Dynamics 365 products can be very confusing for a lot of people, particularly at the beginning. Especially because Microsoft Dynamics 365 collects a large number of different applications under a uniform name. It is possible to divide roughly the applications into two parts - ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management).
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The new Dynamics 365 App for Outlook

The latest release of the Dynamics 365 App for Outlook runs with version 9.0 of Dynamics 365 (Online) and brings us some new features. Firstly, the multi-factor authentication with the Dynamics 365 App is no longer supported, as well as a restriction of e-mail. Mail tracking for delegated users.
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