The success of a CRM system depends to a large part on the acceptance of its users. Ideally, the new system should be used intensively by all employees in the company right from the start. After all, the productivity in the organization should be increased. Easier said than done, in practice there are many obstacles that can lead to a low user readiness. We will explain to you how to increase user acceptance for a CRM.
A large number of people know the terms cross-selling and up-selling from online shopping. Cross- or upselling are strategies that are used to increase sales through additional or higher-value offers. The notices: "Customers who bought this product also bought" or "similar articles" are now standard in many online shops.
Microsoft has started to align all Microsoft certifications role-based. Previously, certifications were based on a certain functional area or a certain application. But since there are gaps between a functional area and role-based tasks, Microsoft has decided to align the certifications more to the role in the company.
In the era of digitization and innovations, companies face competitions from different sides. One huge challenge is customer satisfaction. With more specialized market demands the need for new requirements changes every day. Therefore the expectation of agile projects is extremely high. Nowadays it´s not important how many agile teams you can offer to potential customers but the quality of an agile approach in a team that matters. The official role of a Project Manager does not exist
Mobile offline synchronization allows Dynamics 365 for Phones App users to edit records without an existing Internet connection. In many cases, field service employees without an internet connection are prevented from working productively in the system. Whether for a longer period in a rural region or with short interruptions in the elevator or the subway.