Since this summer Dynamics 365 for Marketing is available for customers from Germany. After the less successful attempt to integrate marketing automation into Dynamics CRM with the acquisition of MarketingPilot, Microsoft tries it with a complete redesign. A lot of companies now ask themselves if they should obtain the well-tried ClickDimensions or rather the official Microsoft product.
SAP® products are one of the most important data sources for corporations. The connectivity between Power BI and SAP® is a long-awaited feature by a lot of companies, that for example want to have more details about transactions that were made in the past.
Since the Microsoft Dynamics CRM Online 2016 update, there is the opportunity to get an insight into the customer experience so that you can adjust your customer communication accordingly. Thus, you will be able to actively respond to customer feedback, depending on how your survey responses will fall out. Have you considered installing this solution? If you are still hesitating or have not heard of Voice of the Customer yet, here is a quick summary of the key features.
For some time, Microsoft has provided the ability to deploy a portal within companies that have at least 5 Microsoft Dynamics 365 licenses. This is natively integrated into your Dynamics 365 instance and provides a variety of means to customize your website to suit your needs. We would like to illustrate the added value of this Dynamics 365 extension in this article.
Yet again Microsoft was able to be recognized as one of the Leader in the CRM Customer Engagement area in the newest Gartner Report. This is already the fifth time in a row that Microsoft could position their Dynamics 365 Customer Engagement in the leading area of the “Magic Quadrant”.