Preview - Microsoft Dynamics 365 AI for Customer Service

Microsoft provides a preview environment for Dynamics 365 AI for Customer Service. Especially for this purpose, Microsoft has created an AI for Customer Service Landing Page for requesting this preview environment. The requirement for testing the environment is an e-mail address that is linked to a Microsoft work account. Microsoft's AI offensive is now picking up speed and should keep the competition on their toes.

Tutorial - Deploy Dynamics 365 AI for Sales

When Alysa Taylor, Vice President of Microsoft Business Applications, announced features such as artificial intelligence and mixed reality for Microsoft Dynamics 365, many tech forums went crazy and were curious how these new features would look like. Since November 2018 Microsoft Dynamics 365 AI for Sales is now available and in the following blog article we would like to explain you with a small tutorial how to deploy AI functions on your Dynamics 365 CRM instance.

The Three Cloud Options for Skype for Business CloudPSTN / CloudPBX explained

With the Cloud PBX (Private Branch Exchange) with PSTN call, you can connect your business to the Public Switched Telephony Network (PSTN) and give your users a primary phone number in Skype for Business, so they can make and receive calls. A cloud PBX system is based on cloud computing technology where data is stored and transmitted over the Internet, rather than on a computer or hardware owned by the end user.

The License Guide for Microsoft Dynamics 365

Licensing for Microsoft Dynamics 365 products can be very confusing for a lot of people, particularly at the beginning. Especially because Microsoft Dynamics 365 collects a large number of different applications under a uniform name. It is possible to divide roughly the applications into two parts - ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management).
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