The success of a CRM system depends to a large part on the acceptance of its users. Ideally, the new system should be used intensively by all employees in the company right from the start. After all, the productivity in the organization should be increased. Easier said than done, in practice there are many obstacles that can lead to a low user readiness. We will explain to you how to increase user acceptance for a CRM.
A large number of people know the terms cross-selling and up-selling from online shopping. Cross- or upselling are strategies that are used to increase sales through additional or higher-value offers. The notices: "Customers who bought this product also bought" or "similar articles" are now standard in many online shops.
Microsoft has started to align all Microsoft certifications role-based. Previously, certifications were based on a certain functional area or a certain application. But since there are gaps between a functional area and role-based tasks, Microsoft has decided to align the certifications more to the role in the company.
Mobile offline synchronization allows Dynamics 365 for Phones App users to edit records without an existing Internet connection. In many cases, field service employees without an internet connection are prevented from working productively in the system. Whether for a longer period in a rural region or with short interruptions in the elevator or the subway.
Microsoft is very successful in linking all applications from the Microsoft universe with each other. With teams, Microsoft has set itself the ambitious goal of making the platform the central place for collaboration. As most of you may already know, Microsoft Teams will completely replace Skype 4 Business in the near future. That's why Microsoft is gradually releasing features to drive the integration of Dynamics 365 and Microsoft teams forward.