Microsoft provides a preview environment for Dynamics 365 AI for Customer Service. Especially for this purpose, Microsoft has created an AI for Customer Service Landing Page for requesting this preview environment. The requirement for testing the environment is an e-mail address that is linked to a Microsoft work account. Microsoft's AI offensive is now picking up speed and should keep the competition on their toes.
When Alysa Taylor, Vice President of Microsoft Business Applications, announced features such as artificial intelligence and mixed reality for Microsoft Dynamics 365, many tech forums went crazy and were curious how these new features would look like. Since November 2018 Microsoft Dynamics 365 AI for Sales is now available and in the following blog article we would like to explain you with a small tutorial how to deploy AI functions on your Dynamics 365 CRM instance.
The European General Data Protection Regulation has been in force for some time now, more precisely since 25. May 2018. Despite high fines for non-compliance, only ¼ of companies in Germany seem to have fully implemented the GDPR so far.
Licensing for Microsoft Dynamics 365 products can be very confusing for a lot of people, particularly at the beginning. Especially because Microsoft Dynamics 365 collects a large number of different applications under a uniform name. It is possible to divide roughly the applications into two parts - ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management).
Since this summer Dynamics 365 for Marketing is available for customers from Germany. After the less successful attempt to integrate marketing automation into Dynamics CRM with the acquisition of MarketingPilot, Microsoft tries it with a complete redesign. A lot of companies now ask themselves if they should obtain the well-tried ClickDimensions or rather the official Microsoft product.