Protected: Optimization of retail business processes with Dynamics 365 CRM at EK Group

Customer EK Group
Industry Services & Agencies
Requirements
  • Mapping of the complete business model including communication with network partners, commission calculation and billing
  • Integration in self-service web portal Solution for the transfer of bonus-relevant data
  • Automatic communication and notifications
  • Extended relationship functionalities and process reliability across the entire value chain
  • Export capability of billing and accounting-relevant data
Solutions Dynamics 365 SalesMicrosoft 365

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Project results at a glance

30%

Reduction of the processing time for bonus settlements

25%

Reducing IT costs through cloud deployment

15%

Reducing the error rate in billing through automation

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