Advantage of the Company

Advantage of the Company

Advantage of the Company

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Microsoft Dynamics 365
Customer Service

Welcome to the future of customer service

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Managing Director Kai Gutzeit at INKUBIT Managing Director Portrait
Managing Director Kai Gutzeit at INKUBIT Managing Director Portrait

Kai Gutzeit

Your contact person

+49 (0) 40 822167490

You can reach us at any time, around the clock. We will be happy to arrange a personal appointment with you.

From inquiries to enthusiasm: Dynamics 365 Customer Service creates the service that customers will love.

In the dynamic world of customer service, companies face constant challenges ranging from rising customer expectations to complex service requests. Customers expect seamless and personalized experiences, while at the same time companies are faced with an ever-increasing volume of customer interactions. Overcoming these challenges requires innovative solutions that are efficient and smart.

Microsoft Dynamics 365 Customer Service, a pioneering solution that is revolutionizing customer service, comes into play here. By integrating Artificial Intelligence (AI) and a 360-degree view of customers, Dynamics 365 Customer Service provides effective answers to current challenges and enables companies to proactively respond to the ever-changing needs of their customers. Find out how Dynamics 365 Customer Service addresses current challenges and shapes the customer service of the future.

Advantages of Microsoft Dynamics 365 Customer Service for your company
More employee productivity: Intelligent chatbots and a 360-degree view of customer information increase the efficiency and productivity of customer service teams.
AI-driven decisions: AI integration enables quick solutions to customer concerns and provides executives with real-time insights to make informed decisions.
Intuitive self-service: Customer self-service portals and knowledge databases enable customers to resolve common queries themselves, resulting in significant cost savings.

What can Microsoft Dynamics 365 Customer Service do for your company?

AI-controlled agent support

Dynamics 365 Customer Service offers AI-driven agent support that boosts productivity. Generative AI enables agents to effortlessly search for relevant information and provide fast, accurate solutions.

Seamless omnichannel experience

The platform enables consistent interaction across different channels. Whether it's phone contact, chat, email or social media, customers experience a seamless service that exceeds their expectations.

Proactive deployment and real-time sentiment analysis

Dynamics 365 Customer Service is characterized by proactive delivery by anticipating customer needs. Real-time sentiment analysis makes it possible to understand customers' feelings during interactions and adapt the service accordingly.

We now have a single version of the truth. The biggest advantage is clearly to ensure that our customers are looked after and that their queries are addressed by our contact centers.
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Microsoft Dynamics 365 Customer Service
Solution overview

Dynamics 365 Customer Service Solution Overview Solution Overview

Microsoft Dynamics 365 Customer Service
Solution overview

Discover a world of innovations that will improve your service, and revolutionize it. From AI-powered insights to seamless omnichannel interaction, it's all about your customers' success.

Your advantages with
Microsoft Dynamics 365 Customer Service

Intelligent customer experiences

Dynamics 365 Customer Service provides AI-driven insights to create personalized customer experiences. This enables precise analysis of customer data and proactive action.

Efficient use of resources

Dynamics 365 Customer Service optimizes the use of resources with intelligent routing and automated processes. This ensures that customer inquiries are processed quickly and efficiently.

Omnichannel interaction

The platform enables seamless communication via various channels such as telephone, email, chat and social media. This allows customers to interact on their preferred channel, which increases customer satisfaction.

Real-time analyses and reports

Dynamics 365 Customer Service offers advanced analytics and reporting capabilities. Companies receive real-time information on key performance indicators and can make informed decisions to continuously improve their customer service.

Microsoft Dynamics 365 Customer Service Solution Overview

Microsoft Dynamics 365 Customer Service Solution Overview

Features of
Microsoft Dynamics 365 Customer Service

Features of Microsoft Dynamics 365 Customer Service

Dynamics 365 Customer Service is a comprehensive Solution that helps companies deliver outstanding customer service. The platform integrates AI-driven insights, intelligent automation and omnichannel communication to create efficient and personalized customer experiences. By optimizing resource utilization, intelligent routing of requests and real-time analytics, Dynamics 365 Customer Service enables fast, efficient and data-driven handling of customer concerns.

Omnichannel communication

Use connections, inspire customers!
Customer Service Performance Dashboard

Omnichannel communication

Use connections, inspire customers!

With Dynamics 365 Customer Service, you open up a network of seamless communication across all channels. Whether your customers contact you by email, chat or phone, you always offer an impressive, consistent experience.

360-degree customer view

Everything in view, always one step ahead!
Dynamics 365 Customer Service customer view

360-degree customer view

Everything in view, always one step ahead!

Explore the complete world of your customers with Dynamics 365 Customer Service. Experience the power of a 360-degree customer view to anticipate needs, provide personalized services and take customer satisfaction to a new level.

Dynamics 365 Customer Service customer view

Artificial intelligence (AI) support

The future of customer service
Copilot Customer Service AI AI

Artificial intelligence (AI) support

The future of customer service

Welcome to the era of intelligent customer service! Dynamics 365 uses Artificial Intelligence to provide you with maximum efficiency. From intelligent chatbots to task automation, your customers will benefit from an advanced, customized experience.

Intelligent routing

Straight to the goal: Fast, precise, efficient!
Customer Service Routing Customer inquiries

Intelligent routing

Straight to the goal: Fast, precise, efficient!

Say goodbye to inefficient requests. Dynamics 365 Customer Service automates intelligent routing to ensure that every request goes directly to the most appropriate employee. Optimize response times and increase customer satisfaction.

Customer Service Routing Customer inquiries

Knowledge Management

Knowledge as a driver for customer-oriented service
Customer Service Knowledge Management Knowledge Management

Knowledge management

Knowledge as a driver for customer-oriented service

Capture the power of knowledge with Dynamics 365 Customer Service. The centralized knowledge base enables your team and customers to access in-depth information. Provide self-help oriented service and empower your team with unified knowledge.

Find out how Dynamics 365 can help your company increase efficiency, boost profitability, and make better decisions

Do you want to unlock the power of Dynamics 365 for your business? Contact us today to find out how the platform can drive innovation and transformation for your business.