Advantage of the Company

Advantage of the Company

Advantage of the Company

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Microsoft Dynamics 365 Field Service

Increase customer satisfaction: Rely on excellent service

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Managing Director Kai Gutzeit at INKUBIT Managing Director Portrait
Managing Director Kai Gutzeit at INKUBIT Managing Director Portrait

Kai Gutzeit

Your contact person

+49 (0) 40 822167490

You can reach us at any time, around the clock. We will be happy to arrange a personal appointment with you.

Not just troubleshooting, but predictive service. Dynamics 365 Field Service makes it possible

In the field service sector, companies face a variety of challenges ranging from inefficient service operations to a lack of transparency over work processes. The need to respond quickly to customer needs while maximizing the efficiency of service processes requires innovative solutions. This is exactly where Microsoft Dynamics 365 Field Service comes in - as a comprehensive answer to the challenges of modern field service management.

From scheduling to proactive maintenance, this Solution provides a transformative platform to optimize service processes and create exceptional customer experiences. Learn how Dynamics 365 Field Service overcomes the challenges of field service and helps companies revolutionize their service quality.

Advantages of Microsoft Dynamics 365 Field Service for your company
Efficient use of resources through optimized allocation of resources to minimize response times and maximize utilization.
Proactive maintenance through the integration of IoT sensors. This enables potential faults to be detected and rectified at an early stage.
Mobile efficiency thanks to offline access to work orders, equipment and appointments, optimized by the IoT for seamless service tracking.

What can Microsoft Dynamics 365 Field Service do for
your company?

What can Microsoft Dynamics 365 Field Service do for your company?

Higher customer satisfaction

By integrating AI into Dynamics 365 Field Service , IOT and Mixed Reality automates the Solution Appointment scheduling, facilitates customer communication and enables real-time displays for field technicians. In other words: less waiting time and quality processing for your customers.

Reduced costs

Dynamics 365 Field Service optimizes resource management with an interactive map view and drag & drop feature. This minimizes travel times, reduces costs through lower mileage and vehicle wear and tear and increases the overall efficiency of the company.

Differentiation through proactive service

Dynamics 365 Field Service enables a proactive service strategy through predictive maintenance. By integrating IoT sensors, the Solution possible malfunctions at an early stage, reduces downtime and thus lowers maintenance costs in the long term.

From the moment of the first contact with the prospective and subsequent customer, the entire life cycle is now controlled via Dynamics 365: customer data can be updated and enriched in the ongoing process steps of the life cycle. For example, the field service can call up all information relating to the maintenance and servicing of Avacon systems at any time. “Maintenance plans and work orders can now be generated fully automatically via Field Service. All technical system data can be viewed at a glance and the technician knows immediately which tools and spare parts they need.
avacon logo customer reference

Your advantages with
Microsoft Dynamics 365 Field Service

Real-time service tracking

Field technicians have real-time access to service appointments and relevant information via the customer portal. This enables faster problem solving and increases efficiency, as technicians are well informed and prepared. The company benefits from faster service times and more satisfied customers.

Seamless communication

The Solution facilitates communication with customers through self-service scheduling and automated customer notifications. Providing survey data after service contacts increases customer satisfaction while reducing manual communication effort.

Optimized resource planning

Dynamics 365 Field Service enables precise assignment of assignments through interactive maps and drag & drop functions. This minimizes travel times, lowers mileage and reduces vehicle wear and tear. The resulting increase in efficiency leads to considerable cost savings for your company.

Proactive service

By integrating IoT sensors, Dynamics 365 Field Service enables predictive maintenance. Using IoT diagnostics, scheduling, maintenance and inventory on the same platform, potential problems can be predicted and fixed before they become critical. This not only reduces the cost of immediate repairs, but also promotes a proactive service approach that increases customer satisfaction and enables long-term customer loyalty.

Microsoft Dynamics 365 Field Service solution overview

Microsoft Dynamics 365 Field Service
Solution overview

Features of
Microsoft Dynamics 365 Field Service

Features of Microsoft Dynamics 365 Field Service

The standard apps for the various functional areas of your company within Microsoft Dynamics 365 form the basis, which can be expanded as a kind of modular system. There are also configurable power apps. Together, these tools can map processes in a data-supported and holistic manner. While users set the focus, the platform can be expanded, adapted and linked to other devices (such as IoT devices) as required. This ensures that the company always has the functionality that meets its current requirements.

Mobile application for field service

Everything under control on the move
Dynamics 365 Field Service Mobile

Mobile application for field service

Everything under control on the move

The Microsoft Dynamics 365 Field Service mobile application gives your field service technicians seamless access to bookings, work orders and assets. Wherever they are, they always have all the information they need to act quickly and efficiently.

Interactive map for resource allocation

Efficient resource allocation at a glance
Contoso Screenshot Field Service Microsoft

Interactive map for resource allocation

Efficient resource allocation at a glance

The interactive map of Dynamics 365 Field Service offers an intuitive drag & drop function to optimally allocate assignments. Minimize travel times and costs by quickly assigning them to the nearest available employee - a smart solution that increases your efficiency and reduces costs.

Contoso Screenshot Field Service Microsoft

IoT diagnostics and planning

Act early before problems arise
Contoso Screenshot Field Service Microsoft

IoT diagnostics and planning

Act early before problems arise

With the IoT diagnostics function, Microsoft Dynamics 365 Field Service detects potential problems at an early stage. The Solution enables predictive maintenance by analyzing data from IoT sensors to prevent failures and thus maximize uptime.

Self-service planning for customers

Simply plan service calls yourself
Dynamics 365 Field Service Self Service

Self-service planning for customers

Simply plan service calls yourself

Self-service planning for customers makes scheduling a breeze. Offer your customers the opportunity to schedule service calls themselves and automate communication. This increases customer satisfaction while optimizing your processes at the same time.

Dynamics 365 Field Service Self Service

Find out how Dynamics 365 can help your company increase efficiency, boost profitability, and make better decisions

Do you want to unlock the power of Dynamics 365 for your business? Contact us today to find out how the platform can drive innovation and transformation for your business.