Advofin is a litigation financing provider that helps clients enforce legitimate claims. To process initial inquiries more efficiently and provide prospective clients with guidance early on, Advofin uses an AI chatbot for litigation financing that automates and provides structured support for the initial digital review of legal cases.
The Challenge – Automated Initial Review of Legal Cases Amid a Rising Volume of Inquiries
Every day, Advofin processes numerous inquiries from prospective clients who want to know whether their case is generally eligible for litigation financing. This initial assessment is crucial for the next steps. Until now, it has been done primarily by hand.
The process required time and coordination and sometimes led to delays. At the same time, prospective clients expected a quick and clear response regarding their chances of success. Inconsistent assessments and a lack of transparency during the initial contact increased the operational workload and could lead to uncertainty on the part of the client.
The goal was therefore to automate the initial digital review of legal cases. The aim was to maintain the quality of the assessment while Solution a Solution that could scale reliably as the volume of requests increased.
The Solution An AI Chatbot for Legal Services Using Microsoft Copilot Studio
INKUBIT Advofin develop an AI chatbot for litigation financing, which serves as the first point of contact for prospective clients. The chatbot was built using Microsoft Copilot Studio and integrated directly into the website.
It answers questions based on a structured knowledge base while simultaneously guiding users through a rule-based initial assessment. Relevant criteria such as the extent of the damage, jurisdiction, and available evidence are systematically taken into account.
This allows prospective clients to receive an early, clear assessment of whether their case is generally suitable. At the same time, the evaluation is conducted according to consistent and transparent rules. The low-code implementation enables Advofin to flexibly adapt content and criteria and to Solution refine the Solution .
The result was a scalable and consistent Solution that enhances the user experience and significantly reduces the workload on internal teams.
The AI chatbot provides prospective customers with guidance early on and ensures a consistent initial screening process. At the same time, it significantly reduces the workload on our team, as simple inquiries are answered automatically, allowing us to focus more on complex cases
Results with INKUBIT Greater Efficiency and Transparency Through Automated Case Qualification
Faster and clearer initial qualification
The AI chatbot responds to inquiries immediately and guides prospective clients through the initial case review in a structured manner. This allows users to receive a clear assessment of their general chances of success at an early stage.
Significant relief for internal teams
Standard inquiries and simple preliminary reviews are processed automatically. This allows the team to focus more on complex cases and individualized reviews.
Consistent and transparent evaluation
All requests are evaluated using the same criteria. Decisions are consistent and transparent, regardless of the volume of requests or when they are processed.
Scalability as the number of requests increases
The chatbot remains stable even as the volume of inquiries grows. New case types and changing requirements can be easily integrated.
Positive user perception
Initial feedback indicates that the Solution speed and clarity, in particular, are seen Solution added value.