Microsoft Dynamics 365 Field Service
First-class service - automated, planned, AI-supported.
Every hour counts: Reduce downtimes and increase service availability - with AI-supported maintenance and planning in real time.
Field service means more than just troubleshooting. Customers expect fast responses, precise solutions and seamless communication - across all channels. For companies, this means more coordination, higher demands and rising costs. This is exactly where Microsoft Dynamics 365 Field Service comes in.
With this Solution , you get the maximum added value from every service call - for your customers, your technicians and your company. From intelligent deployment planning and automatic notification to proactive maintenance with the help of IoT and AI: Field Service thinks ahead, takes the pressure off your teams and ensures that the service arrives where it is needed - quickly, reliably and well prepared.
What does this mean for you in concrete terms?
Shorter response times. Less idle time and travel costs. Higher completion rates on the first assignment. More satisfied customers - and motivated technicians who work with modern tools instead of struggling through paper or chaotic calendars.
And the best thing is that your customers notice the difference. Because inquiries are processed faster, problems are identified before they occur and assignments are carried out much more efficiently. Dynamics 365 Field Service makes your field service not just digital, but a real strategic advantage in your customer relationship.
What can Dynamics 365 Field Service do for your company?
Higher customer satisfaction
By integrating AI into Dynamics 365 Field Service, IOT and mixed reality, the Solution automates appointment scheduling, facilitates customer communication and enables real-time displays for technicians in the field. In other words: less waiting time and high-quality processing for your customers.
Reduced costs
Dynamics 365 Field Service optimizes resource management with an interactive map view and drag & drop feature. This minimizes travel times, reduces costs through lower mileage and vehicle wear and tear and increases the overall efficiency of the company.
Differentiation through proactive service
Dynamics 365 Field Service enables a proactive service strategy through predictive maintenance. By integrating IoT sensors, the Solution possible malfunctions at an early stage, reduces downtime and thus lowers maintenance costs in the long term.
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DIGITAL EXCELLENCE FOR SUSTAINABLE GROWTH
Dynamics 365 Field Service solution overview
Your advantages with Dynamics 365 Field Service
Real-time service tracking
Field technicians have real-time access to service appointments and relevant information via the customer portal. This enables faster problem solving and increases efficiency, as technicians are well informed and prepared. The company benefits from faster service times and more satisfied customers.
Seamless communication
The Solution facilitates communication with customers through self-service scheduling and automated customer notifications. Providing survey data after service contacts increases customer satisfaction while reducing manual communication effort.
Optimized resource planning
Dynamics 365 Field Service enables precise assignment of assignments through interactive maps and drag & drop functions. This minimizes travel times, lowers mileage and reduces vehicle wear and tear. The resulting increase in efficiency leads to considerable cost savings for your company.
Proactive service
By integrating IoT sensors, Dynamics 365 Field Service enables predictive maintenance. Using IoT diagnostics, scheduling, maintenance and inventory on the same platform, potential problems can be predicted and fixed before they become critical. This not only reduces the cost of immediate repairs, but also promotes a proactive service approach that increases customer satisfaction and enables long-term customer loyalty.
More than just service - a new quality of customer loyalty and efficiency
Higher first-time fix rates, less downtime, measurable efficiency gains - and customers who are happy to come back. Dynamics 365 Field Service is not just a Solution for field service - it is your key to sustainable service quality, digital excellence and economic advantage.
AI-supported service communication with Copilot
Thanks to intelligent automation, Copilot formulates structured responses to customer inquiries directly in Outlook - including all relevant details and recommended next steps. This reduces processing times, improves service quality and takes the pressure off your field staff.
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Dynamics 365 Field Service
Smart order management with Copilot
Copilot for Microsoft Dynamics 365 Field Service transforms work order management into an intelligent, assisted process. Instead of manually searching through data records or collating order details, your employees receive contextual answers, recommendations and suggested actions in real time - directly in the interface.
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Dynamics 365 Field Service
Reduced service requests & better planning
With the Power Apps-based customer portal from Dynamics 365 Field Service, you can provide your customers with simple and intuitive appointment management - anytime and anywhere. Customers not only receive full transparency about planned assignments, but can also see in real time when the technician will arrive.
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Dynamics 365 Field Service
Higher first-time fix rate & minimized downtimes
Field service technicians are under time pressure - and every unnecessary work step not only costs nerves, but also money. This is exactly where Microsoft Copilot for Field Service comes in: Instead of struggling through complex product documentation, your technicians receive AI-supported answers in real time - directly on site, in natural language and exactly when it counts.
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Dynamics 365 Field Service
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