Microsoft Dynamics 365 Customer Service
Use real-time data and integrated dashboards to measurably improve service quality
Self-service, AI-supported bots and intelligent forwarding reduce waiting times and free up time for complex issues.
It is not the number of service requests that determines the success of your company - but the ability to provide customers with fast, personal and sustainable support. This is exactly where Dynamics 365 Customer Service comes in.
Dynamics 365 Customer Service helps companies to design efficient service processes while increasing customer satisfaction - through omnichannel integration, AI-supported support and a centralized view of all interactions. This turns every inquiry into an opportunity to build trust and secure long-term customer relationships.
The best-practice approach for Dynamics 365 Customer Service enables a quick, structured start - without lengthy projects. Companies benefit from:
- fast time-to-value, thanks to proven service processes and templates,
- high user acceptance because agents use intuitive tools and AI support,
- measurable added value, as service quality becomes transparent and can be continuously improved.
Dynamics 365 Customer Service is more than just a ticket system - it is the foundation for inspiring customer experiences, efficient teams and scalable service.
What can Microsoft Dynamics 365 Customer Service do for your company?
AI-controlled agent support
Dynamics 365 Customer Service offers AI-driven agent support that boosts productivity. Generative AI enables agents to effortlessly search for relevant information and provide fast, accurate solutions.
Seamless omnichannel experience
The platform enables consistent interaction across different channels. Whether it's phone contact, chat, email or social media, customers experience a seamless service that exceeds their expectations.
Proactive deployment and real-time sentiment analysis
Dynamics 365 Customer Service is characterized by proactive delivery by anticipating customer needs. Real-time sentiment analysis makes it possible to understand customers' feelings during interactions and adapt the service accordingly.
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Microsoft Dynamics 365 Customer Service
Solution overview
Your advantages with
Microsoft Dynamics 365 Customer Service
Intelligent customer experiences
Dynamics 365 Customer Service provides AI-driven insights to create personalized customer experiences. This enables precise analysis of customer data and proactive action.
Efficient use of resources
Dynamics 365 Customer Service optimizes the use of resources with intelligent routing and automated processes. This ensures that customer inquiries are processed quickly and efficiently.
Omnichannel interaction
The platform enables seamless communication via various channels such as telephone, email, chat and social media. This allows customers to interact on their preferred channel, which increases customer satisfaction.
Real-time analyses and reports
Dynamics 365 Customer Service offers advanced analytics and reporting capabilities. Companies receive real-time information on key performance indicators and can make informed decisions to continuously improve their customer service.
Features of
Microsoft Dynamics 365 Customer Service
Dynamics 365 Customer Service is a comprehensive Solution that helps companies deliver outstanding customer service. The platform integrates AI-driven insights, intelligent automation and omnichannel communication to create efficient and personalized customer experiences. By optimizing resource utilization, intelligent routing of requests and real-time analytics, Dynamics 365 Customer Service enables fast, efficient and data-driven handling of customer concerns.
Omnichannel communication
Use connections, inspire customers!With Dynamics 365 Customer Service, you can open up a network of seamless communication across all channels. Whether your customers contact you by email, chat or phone, you always offer an impressive, consistent experience.
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Microsoft Dynamics 365 Customer Service
360-degree customer view
Everything in view, always one step ahead!Immerse yourself in the complete world of your customers with Dynamics 365 Customer Service. Experience the power of a 360-degree customer view to anticipate needs, provide personalized services and take customer satisfaction to a new level.
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Microsoft Dynamics 365 Customer Service
Artificial intelligence (AI) support
The future of customer serviceWelcome to the era of intelligent customer service! Dynamics 365 uses Artificial Intelligence to provide you with maximum efficiency. From intelligent chatbots to task automation, your customers will benefit from an advanced, customized experience.
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Microsoft Dynamics 365 Customer Service
Intelligent routing
Straight to the target: Fast, precise, efficient!Say goodbye to inefficient requests. Dynamics 365 Customer Service automates intelligent routing to ensure that every request goes directly to the most appropriate employee. Optimize response times and increase customer satisfaction.
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Microsoft Dynamics 365 Customer Service
Knowledge management
Knowledge as a driver for customer-oriented serviceCapture the power of knowledge with Dynamics 365 Customer Service. The centralized knowledge base enables your team and customers to access in-depth information. Provide self-help oriented service and empower your team with unified knowledge.
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Microsoft Dynamics 365 Customer Service
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Frequently asked questions (FAQ)
Dynamics 365 Customer Service is an Solution solution that helps companies to process customer inquiries efficiently, provide self-service portals and continuously improve service quality through AI-supported analyses.
The Solution is ideal for companies that want to professionalize their customer service - from small support teams to large contact centers.
In contrast to isolated tools, Dynamics 365 Customer Service integrates all channels (telephone, chat, email, social media), provides real-time data and integrates seamlessly with other Dynamics 365 apps such as Sales or Field Service.
Thanks to preconfigured processes and best-practice approaches, Dynamics 365 Customer Service can be up and running in just a few weeks. The modular structure makes it possible to expand functions step by step and adapt them to individual requirements.
Yes, Dynamics 365 Customer Service offers native self-service portals and bots that automatically answer simple queries and thus relieve the agents.
Shorter processing times, consistent responses and personalized support increase the first-time resolution rate - and therefore the satisfaction of your customers.
Yes, the Solution grows with your company - from small teams to global service organizations.