Customer Engagement verändert sich 2026 deutlich. Erfahre, welche Trends jetzt entscheidend sind und wie Unternehmen Kundenbeziehungen stabil und relevant gestalten.
Dynamics 365 Sales
Webinar recording: CRM in 2026: All AI and do we still need salespeople?
CRM in 2026: All AI, and do we still need salespeople? The pipeline is full, the CRM provides data, but the deal is not closed. Many companies are experiencing exactly that: traditional sales models are reaching their limits. AI and new technologies are fundamentally changing sales and confronting teams with the question of how humans and machines will work together in the future. ...
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Top 8 new features: Microsoft Dynamics 365 Sales 2025 Release Wave 2
Discover the most important innovations of the Dynamics 365 Sales Release Wave 2/2025 - including business benefits & copilot innovations at a glance.
Salesforce vs. Dynamics 365 Sales: Enterprise power for SMEs - is it worth it?
Which Solution actually brings measurable added value for SMEs?
Customer Data Platform (CDP) vs. CRM: What's the difference and why Dynamics 365 combines both
Two of the most important tools in this context are Customer Relationship Management (CRM) and Customer Data Platform (CDP). Both systems are crucial for customer management, but pursue different goals and offer different functions.
Competitive Analysis with Microsoft Dynamics CRM
A marketing strategy is only as good as the information on which it is based. Therefore, a solid understanding of the industry, market…
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